Frequently asked questions
WHAT ARE YOUR TIMES OF OPERATION?
Our office hours are 8 AM – 8 PM on Mondays – Fridays, 9 AM – 6 PM on Saturdays, and 9 AM – 3 PM on Sundays.
WHEN SHOULD I BOOK MY MOVE?
HOW DO I BOOK A MOVE WITH EMPIRE MOVING?
I AM MOVING IN FROM OUT OF STATE. CAN YOU HELP ME UNLOAD WHEN I ARRIVE?
Without a doubt. We do pod loads and unloads, truck loads and unloads, and other labor that may require heavy lifting.
DO YOU BRING SUPPLIES AND EQUIPMENT WITH THE TRUCK?
Yes, Empire Moving trucks are fully kitted out with all the equipment and supplies that could be needed on the day of the move.
WHEN IS THE BEST TIME TO MOVE?
The best time to move is when you need to move! Empire Moving is here to provide you with moving services 7 days a week, right throughout the year.
DO I NEED TO BE THERE WHEN THE MOVERS ARRIVE?
DO YOU OWN YOUR OWN TRUCKS?
Empire Moving owns a modern fleet of trucks equipped with GPS and maintains them in-house. Each truck boasts air-ride suspension to ensure maximum cushioning of your assets.
I NEED TO CHANGE MY MOVING DATE, IS THAT POSSIBLE?
Of course! Just get in touch with us as soon as you can if your move dates change. We will process any changes to the plan and discuss updates. Please remember that your estimate may change based on the dates you selected.
CAN I PACK BEFORE THE MOVERS ARRIVE?
CAN I PACK THE DRESSER DRAWERS WITH ITEMS?
This will depend on how heavy the dresser is and how many flights of stairs each location has. By and large, we recommend packing all items and leaving your drawers empty. This especially goes for loose items that need to be packed in boxes to prevent damage or loss.
CAN I PACK FRAGILE ITEMS MYSELF?
WHAT ABOUT MY JEWELRY AND OTHER VALUABLES
It is best to keep jewelry, precious stones and other valuables – documents (deeds, bank bills, drafts, etc.), stamp collections, money, and other personal items – with you at all times.
HOW DO YOU HANDLE ART AND ANTIQUES?
ARE THERE ITEMS YOU CANNOT MOVE?
RESIDENTIAL MOVING QUESTIONS
DOES EMPIRE MOVING DO LOCAL MOVES?
HOW DO I PREPARE MY HOME FOR MOVING DAY?
WHAT SIZE MOVES DOES EMPIRE MOVING PROVIDE?
COMMERCIAL MOVING QUESTIONS
ARE YOUR MOVING CREWS TRAINED IN COMMERCIAL MOVING?
WE HAVE A NUMBER OF FLAT SCREEN MONITORS, CAN YOU HANDLE THEM SAFELY?
DO YOU MOVE PCS?
CAN YOU HELP US PACK OUR OFFICES?
HOW DOES EMPIRE MOVING HANDLE CLASSIFIED MATERIALS?
HOW DO YOU SET UP THE FURNITURE IN THE NEW SPACE?
LONG-DISTANCE MOVING QUESTIONS
DO YOU CALL BEFORE DELIVERY?
DO I NEED TO BE ON SITE FOR DELIVERY?
HOW LONG DOES IT GENERALLY TAKE FOR MY ITEMS TO ARRIVE?
WHAT ARE YOUR RATES?
WHY DO I NEED AN IN-HOME ESTIMATE?
You don’t need to, but in-house estimates help us to give you a more precise quote.